Customer Experience Representative

HoopLife Basketball Inc. is a high-performance sports business sparking confidence and success in kids and youth through basketball. With training centers, Canada-wide camps and clinics, a cutting-edge mobile training app with thousands of users, a fast-growing apparel brand, and a bold online presence, we’re building a legacy with relentless hustle and big-picture ambition. We’re a startup that plays to win, powered by a team with zero ego, owning every outcome, and delivering an 11/10 experience in everything. If you’re ready to grind, serve humbly, and make a difference for the next generation, this is your arena.

The Opportunity

We’re seeking a vibrant Customer Experience Representative to join our Regina team at the front desk and become the welcoming heartbeat of HoopLife. You’ll greet hundreds of families weekly, connect with parents, spark sales, and create unforgettable experiences for kids and athletes. This isn’t just a desk job—it’s for someone bubbly, charismatic, and ready to pour their heart into serving others, with a passion for helping youth grow confident and successful. If you love business, thrive on building relationships, and are fired up by basketball, this is your chance to shine and learn skills that’ll fuel your career.

What You’ll Do

• Greet athletes and parents with a warm, genuine smile, making every family feel like part of HoopLife’s mission.
• Check athletes into classes and programs, keeping things smooth and organized.
• Answer and return phone calls, engaging parents with energy and care.
• Educate families about HoopLife’s programs, memberships, and apparel, driving sales with confidence and charm.
• Connect with parents through questions and curiosity, building trust and becoming part of their journey.
• Handle cleaning and tidying to keep our elite facilities spotless and welcoming, no task too small.
• Provide administrative support, from sending intro videos to organizing schedules, always delivering 11/10.
• Brainstorm ideas to make the front desk experience even better, owning your role like a pro.
• Work part-time, including weekdays and weekends, giving your all to athletes, families, and the team.

Who You Are

• Zero ego—ready to serve families, athletes, and the team with humility and heart.
• Passionate about impacting youth—you’re driven to help athletes dream big, grow confident, and succeed.
• Fired up by basketball—you love the game, and that energy ties you to our mission.
• Charismatic and outgoing, with a knack for connecting with people and making them feel valued.
• A doer who owns every task, admits mistakes fast, and brings solutions, never passing problems.
• Organized and dependable, thriving in a fast-paced setting with an 11/10 standard.
• Honest and direct, communicating with respect and uplifting everyone around you.
• Eager to learn business skills—sales, customer engagement, and operations—that’ll carry you far.
• A team player who puts others first, doesn’t mind getting their hands dirty, and works like an owner.
• No experience required—just a drive to serve, sell, and make a difference.

Why HoopLife?

• 24/7 Gym Access: Train anytime at our state-of-the-art HoopLife center.
• Top-Notch Workspace: Work in a clean, organized facility that screams pride.
• Real Impact: Connect with families and athletes, shaping lives through basketball.
• Strong Benefits: Competitive pay, plus 3 weeks of vacation for part-time staff.
• High-Stakes Startup: Thrive where effort, ownership, and big thinking win.
• Mission-Driven Team: Join a crew that’s all-in, helping youth rise in a world that’s failing them.
• Resume Gold: Learn sales, service, and business skills to launch your career.
• Room to Grow: Work with a team that’ll push you to learn, lead, and deliver your best.

Ready to Rise with HoopLife?

This is for people who hustle hard, stay honest, and pour their heart into serving families. If you’re driven to win big, fired up by basketball, and ready to own every challenge with humility and charisma, HoopLife is your stage. Apply now with your resume and a video cover letter showing us how you’ll light up our front desk—no half-measures.